Faq
Availability Products
Are the articles on the website all available?
Yes, all the articles on the website are in stock. Our stock is updated in real time.
Can I order articles not available on the site?
There is no possibility of ordering articles not available, except for pre-order articles or ordination. For more information, send an email to info@evolutionbikes.com
Shipments
What are the evasion times of an order?
The evasion times of an order tends to vary between 5/6 working days but we always commit ourselves to evading orders as soon as possible.
Do bicycles come disassembled or already assembled?
The bicycles arrive predontate, to whip the front wheel and straighten the handlebar.
What are the shipping costs?
Shipping costs are calculated in the checkout phase, since it tends to vary according to the weight/volume ratio of the product purchased.
With which courier are the shipments carried out?
We use the collaboration of various couriers who can vary according to the shipping areas, the couriers used are: GLS, Bartolini, DHL.
What happens if my package comes damaged?
Once the package is received, please verify that the number of hills delivered by the courier corresponds to that
indicated by the courier himself. If you notice the damaged packaging, please accept the package "With reserve" by making it in mind the courier and our customer service. If the package is not accepted with reserve, it will be impossible for us to forward the complaint to the shipping service for
a verification and possible reimbursement/replacement of the damaged product or
missing for theft. We always recommend signing "with reserve" at the time of receiving the package in order to verify the integrity of the product inside, if the opening of the package is found damage or signs these should be reported promptly and documented with photos.
How can I trace my expedition?
All shipping services have a tracking code that is sent via email from the moment the shipment took place. With the code received it will be possible to follow the state of the order (with some couriers the code will be active 24 hours after shipping).
How do you proceed in the event of a product return?
For all information on the return and the procedure to carry them out we refer to the dedicated page
Payments
How can I pay an order?
All payment methods are shown during the checkout phase, below we report some: credit/debt cards, paypal, bank transfer etc. For more information visit the payment methods page
Does payment by credit/debt card takes place safely?
Once the credit card payment method will be selected, you will be redirected to the safe portal with encryption of the data transmission and in compliance with the processing of sensitive data. Evolutionbikes.com does not store paper data in any way.
How do you proceed for payments by bank transfer?
For payments with bank transfer, the amount to be paid is that indicated in order; Payment must be made with the following data:
Header: evolution bikes
Bank: Unicredit Banca
IBAN: IT06V0200814906000101417742
In the causal of the bank transfer, enter the name and surname of the ordering customer and order number.
Can I pay a cash on delivery?
No, by company choice it is not possible to pay cash on delivery.